We follow a combined holistic and systematic approach to deliver the right solutions!

PCC - agency is devoted to optimize the entire process of support by providing the best solutions for your business and your customers. Customer support is a key component of your business and moving towards the same goal –growing the business and enhancing customer satisfaction – empowers us too.
In contrast to other BPO's, we ensure quantity while preserving the quality of your product. We have developed a systematic approach to training, quality, etc.to get the results you want from

PCC-agency

The Services !

What
We Offer
  • Monthly calls handled
  • Monthly cases solved
  • Percent Progressive growing quality
  • Hours of complex cases resolution

Latest Works !

What we did

ALL WORKS

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1990 calls handled monthly

1990 calls handled monthly
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720 cases processes monthly

720 cases processes monthly
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Complex cases resolution.

An average of 74h of complex cases resolution.
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Customers review satisfaction

Customers review satisfaction improved by 25%.
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Quality work force – from 88 to 93%

Quality work force – from 88 to 93% progressive growing quality on individual performance evaluation.

1990 calls handled monthly

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1990 calls handled monthly

1990 calls handled monthly
Category: 1990 calls handled monthly

720 cases processes monthly

portfolio-item

720 cases processes monthly

720 cases processes monthly
Category: 720 cases processes monthly

Complex cases resolution.

portfolio-item

Complex cases resolution.

An average of 74h of complex cases resolution.
Category: Complex cases resolution.

Customers review satisfaction

portfolio-item

Customers review satisfaction

Customers review satisfaction improved by 25%.
Category: Customers review satisfaction

Quality work force

portfolio-item

Quality work force – from 88 to 93%

Quality work force – from 88 to 93% progressive growing quality on individual performance evaluation.
Category: Quality work force